Call Charges

We visit you at your home or office to diagnose and fix your problems, saving you the inconvenience of unplugging everything and bringing it to us. The vast majority of repairs will be performed onsite, although certain time-intensive repairs will be performed in our workshops for convenience.

Remote support is available for computers that are able to boot up into Windows and have a fast internet connection, to fix certain problems. An appointment and visit are therefore not required and obviously your computer problem will be fixed much quicker.

On occasions where a factory restore or reload of the Windows operating system is required, the repair time varies widely per machine. For these repairs we provide a fixed price to cover the work and our time, so you know exactly how much your repair will cost. The price will be the standard call charge for your area plus the fixed price for your repair (we do not charge you an additional fee to return your machine).

We reserve the right to charge an additional fee to backup and restore your data or perform additional onsite work such as install your printer or additional programs and software.

Pirate software is illegal. The customer is responsible for supplying a valid licence or COA for software reloads. We will not provide pirate versions of Windows, Microsoft Office or any other software, so please do not ask.

Fixed Price Jobs

Windows 7 - we always install the latest service pack and all available Windows updates.

Windows 8 and 10 - we always install all the latest Windows updates, feature updates and App updates.

This ensures that your computer has all the latest security updates and is completely up to date on return.

Areas Covered

Zone 1 - Every Day

30 €

Zone 2 - Every Day

40 €

Zone 3 - Tuesday & Friday

30 €

Zone 3 - Monday, Wednesday, Thursday

50 €

Zone 4 - Every Day

60 €

Includes travel time and 1 hour’s labour


Additional labour charged per ½ hour

10 €

Remote Support session (max 60 minutes)

25 €

Windows 7 reload / factory restore

100 €

Windows 8 or 8.1 reload / factory restore

90 €

Windows 10 reload / factory restore (1909)

80 €

Updated : 11-2019

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Neal Walker Computer Services

Computer, laptop and tablet repairs - Alicante - Spain

Neal Walker Computer Services     

Tel : 663713811